When using the Association’s support, you have the right to be treated fairly, with respect for your dignity, subjectivity and the right to privacy. If the above principles have been violated in relation to you by a person acting on behalf of the Association – notify us!
Persons acting on behalf of the Association are obliged to comply with the highest standards so that you feel safe using our support.
They are forbidden to:
- Sexually exploit the Association’s Clients, we understand this as using or attempting to use:
- particularly sensitive situation of the Association’s Client,
- position of power,
- Use sexual violence or violate bodily integrity of a sexual nature or threaten them with such a violation or violence, as well as present, provide, request the provision of, produce or record pornographic contents.
- Use physical violence (e.g. in the form of pushing, hitting, slapping, pulling) or violate bodily integrity, or threaten them with such a violation or violence.
- Treat unequally the Association’s Client in particular due to gender, age, disability, race, religion, nationality, migration status, political views, ethnic origin, sexual orientation and identity, religion or health. NOTE: sometimes the refusal to provide services due to nationality, justified by the project requirements or the mission of the Association will not be unequal treatment.
- Use psychological violence, including shaming, humiliating, intimidating, debasing, ignoring persistently and intentionally, threatening and other forms of psychological violence.
- Bring the Association’s Clients to the situation of subordination or dependence resulting in their inability to make independent decisions on their matters, as well as force them to make decisions or perform specific actions concerning their matters;
- Accept or participate in unethical or illegal activities, in particular those related to trafficking in human beings, smuggling and slavery;
- Give the Association’s Client alcohol or substances altering consciousness.
- Request or encourage them to transfer gifts, remuneration, goods or services in exchange for support or services provided.
- Establish a sexual relationship with the Association’s Client in the period in which they use the support or services provided by the Association.
- Disclose information obtained in connection with the support provided, allowing the identification of the Association’s Client without obtaining their informed consent, unless this results from the applicable provisions of law.
- Use the image of the Association’s Client without their express informed consent obtained after providing them with comprehensive information about the purpose, method and scope of publication in a language understandable to them.
If you have experienced any of the above behaviours on the part of a person acting on behalf of the Association – please report it to us!
The behaviour of which persons can a complaint concern?
You can submit a complaint about the behaviour of:
- persons working at the Association,
- members of the Association,
- members of the Association’s bodies,
- persons conducting direct actions for you at the Association’s instruction,
- persons operating within the partnership with the Association.
How can I submit a complaint if I have experienced inappropriate or harmful behaviour on the part of a person acting on behalf of the Association?
Report a violation or suspicion of a violation of the Security Policy to the Trusted Person:
- by filling in this form,
- by filling in the notification form at the registered office at ul. Siedmiogrodzka 5/51 in Warsaw and placing it in the box designated for this purpose,
- personally at the Association’s registered office after arranging the appointment with the Trusted Person via the office’s manager or a person performing the function of the office’s manager on a given day (tel: (+48) 792 568 561, e-mail: email@example.com)
Who is the Trusted Person?
This is a person whose task is to provide you with support if you have been harmed by a person acting on behalf of the Association. They will provide you with comprehensive information about further proceedings, help you fill in the notification (but only if you want it!), book an appointment for you with an independent lawyer, provide you with medical and psychological assistance.
Do I have to give my personal data?
Anonymous notifications will be considered provided that they contain sufficiently detailed information that will allow determining whether the incident has actually happened and establishing its course. In the absence of necessary information, the notification will not be considered.
What will happen next to your notification?
- The most important thing is your security. Ask the Trusted Person for support if you feel threatened.
- If you indicate how to contact you, after you submit the notification, the Trusted Person will contact you and the injured person (if you do not submit the notification in your own name) and will offer you the psychological, legal and medical support.
- If your notification lacks important information, the Trusted Person will ask you for a conversation during which you will complete the missing data together.
- If the incident reported by you constitutes a violation of the Association’s Security Policy, within the deadline 8 working days from your notification (and in the case of a crime: within 72 hours) a three-person Security Committee will be convened to consider your notification.
- If the incident reported by you constitutes a crime under the Polish law, the Trusted Person will help you secure evidence of the act committed. The decision on reporting the case to the Police lies with you. Talk about this with the lawyer to whom the Trusted Person will give you contact details.
- If you do not want to submit a report to the Police on your own, but you prefer that the Association will notify the law enforcement authorities, pass this information to the Trusted Person. If you do not want the Association to submit a report on a crime to the Police, pass this information to the Trusted Person or tick this option in the notification form.
How will your notification will be considered?
- Within 8 working days from your notification (and in the case of a crime: within 72 hours) a three-person Security Committee will be convened to consider your notification.
- The Security Committee consists of the Association’s employees and members of the Association’s Management Board. If you want an external security expert to join the Committee, tick this option in the notification form.
- The Security Committee will invite you, the injured person (if you do not submit the notification in your own name), the person who has caused the incident and other persons who have witnessed it to the meeting. Each meeting will take place separately, you do not have to worry that during it you will meet the person who has caused the incident.
- All actions are confidential – both the Trusted Person and all members of the Security Committee are obliged to keep confidential everything they have become aware of in connection with your notification.
- If you want, you can also submit to the Committee other evidence on what has happened, e.g. text messages, e-mails, photos.
- After carrying out the investigation procedure, the Committee will submit to the Association’s Management Board its recommendations on whether there has been an inappropriate harmful behaviour on the part of the person acting on behalf of the Association and, if so, what consequences should be borne by the person who has behaved in this way. You will also receive the Security Committee’s written recommendations if you provide us with your contact details.
- Then, the Association’s Management Board will take appropriate decisions on imposing consequences on persons liable for those acts and the situations that you have experienced will not recur in the future.
Can I not report the incident to the Association, but at once go to the Police or take legal actions against the person who has harmed me?
Yes, our procedure is not mandatory, and even if you use it, you still have all other remedies available.